If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 28 days of receipt. We will issue a full refund (Delivery Excluded) on receipt, or exchange the item for a different size / colour if preferred. This applies to full or partial returns, excluding gift cards.
Refunds can only be made to the original card of purchase. Refunds will be processed to the original payment card; if you do not have the original payment card we can offer you an exchange or a refund onto a Pamela Scott gift voucher.
To return an item purchased online you can use one of the options below:
- Return to any Pamela Scott store. Simply ask any member of staff who will assist you.
- By Post
Please send returns to:
Pamela Scott Online,
27/28 Fashion City,
M50 Business Park,
All returns are your responsibility until they reach us. We recommend you use a postal service that insures you for the value of the goods you are returning. Please note the cost of returning the item to us is your responsibility unless the item is faulty or you have received an incorrect order.
Your refund will be issued once the return has been received by us, some postal services take longer than others so please be patient. Please allow up to 14 days for your account to be credited.
Before you send back your return please ensure the following:
- Items must be returned in their original condition with proof of purchase. Please note that in the interests of hygiene, items will not be refunded unless they have remained in their original wrapping, items must not be soiled, damaged or smell.
- Complete the returns form enclosed with your order delivery and enclose with your items, or include the following details with your return; order number, order details, reason for return.
I received the wrong item or an item is missing
If the item you received is not what you originally ordered or the wrong size, please contact: firstname.lastname@example.org quoting your order number, your name and address, details of the product and we will arrange collection/delivery of the item.
If the item you received is faulty please contact: email@example.com quoting your order number, your name and address, details of the product and we will arrange collection of the item and/or a suitable replacement if possible.
When you purchase online at www.pamelascott.com you have a statutory right to cancel your entire order up to 7 days after receiving your order: this is the cooling off period. A full refund will be issued upon return of the entire order. If you decide to cancel your order with www.pamelascott.com you must send an email to firstname.lastname@example.org quoting the order reference number. The order is returned at the customers own cost.