How to Return Your Purchase
We are happy to refund any unsuitable items returned within 28 days, provided they are in resalable condition - unworn and undamaged condition with all tags and in their original packaging.
Please allow up to 14 days for the processing of returns.
Options to return your online order:
• Click and Post (Republic of Ireland only)
Click & Post offers a quick and easy way to buy your postage labels or book a shopping return online. Click on retailer and use your order number for Retailer order reference. Flat charge fee of €4.95.
All details can be found at https://www.anpost.com/Post-Parcels/Click-and-Post/Returns
• Return via Post Office (Republic of Ireland and International)
You can return item(s) by sending your returned items along with your completed Delivery Note to: Pamela Scott Online, 27 Fashion City, M50 Business Park, Ballymount, Dublin 24, Ireland
All returns are your responsibility until they reach us. We recommend you use a postal service that insures you for the value of the goods you are returning. Please note the cost of returning the item to us is your responsibility unless the item is faulty, or you have received an incorrect order.
• Pamela Scott Store (Republic of Ireland only)
You are always welcome to return item(s) in any Pamela Scott store in Ireland. Just bring the Delivery Note along with the item(s) you wish to return to the store.
Our stores can refund items when payment type has been credit/debit card or a gift card. Refunds can only be made to the original card of purchase. Please note stores cannot refund PayPal or Humm accounts.
Healthcare items are unable to be returned or exchanged due to health and safety precautions.
If the item you received is not what you originally ordered or the wrong size, please contact: [email protected] quoting your order number, your name and address, details of the product and we will arrange collection/delivery of the item.
If the item you received is faulty please contact: [email protected] quoting your order number, your name and address, details of the product and we will arrange collection of the item and/or a suitable replacement if possible.
Can I return an item for exchange instead of a refund?
Exchanges can be made in-store only and must be done within 14 days of receiving the item. If a size is not quite right simply return it for a refund and re-order in the correct size. Please email [email protected] quoting your order number if any query.
When you purchase online at www.pamelascott.com you have a statutory right to cancel your entire order up to 14 days after receiving your order: this is the cooling off period. A full refund will be issued upon return of the entire order. If you decide to cancel your order with www.pamelascott.com you must send an email to [email protected] quoting the order reference number. The order is returned at the customer’s own cost.
Pamela Scott is an Irish operated and Irish owned business; our warehouse is located in Dublin.
That means that in ordering from us - there will be NO ADDITIONAL CHARGES such as tax or custom duties for delivery addresses within Ireland and Northern Ireland.
Extended Returns Period
Due to Level 5 Restrictions closing non-essential retail, we have extended our returns period for online and instore purchases. Simply return the item or items to us in their original condition (with swing tags attached), with your original receipt and it can be exchanged or refunded. We will issue a full refund (Delivery Excluded) on receipt or exchange the item for a different size / colour if preferred. This applies to full or partial returns, excluding gift cards.