To our Pamela Scott Family

We want to reassure you that as always, at Pamela Scott, our customers and colleagues are our top priority and at the heart of every decision we make.

Since 1976 we’ve been an Irish family retailer that proudly serves communities across Ireland and beyond and are committed to continue to operate successfully.

Sadly, the devastating effects of Covid 19 and its effect on the retail industry as a whole, has forced us to close 12 of our Pamela Scott stores across Ireland. The shops closed are Grafton Street, Frascati Centre in Blackrock, Swords and Blanchardstown in Dublin, Cork City, Limerick Crescent, Tralee, Carlow, Sligo, Dundalk, Gorey and Nenagh.

We would like to take this opportunity to thank whole-heartedly our dedicated and amazing staff from these stores, who have gone above and beyond during these exceptional times, and for their commitment, hard work and friendship over the years.

Stores Unaffected by Restructuring & Remain OPEN Are:

Pamela Scott Athlone (Temporarily closed)
Pamela Scott Castlebar (Temporarily closed)
Pamela Scott Clonmel (Temporarily closed)
Pamela Scott Ennis (Temporarily closed)
Pamela Scott Kilkenny (Temporarily closed)
Pamela Scott Letterkenny (Temporarily closed)
Pamela Scott Midleton (Temporarily closed)
Pamela Scott Mullingar (Temporarily closed)
Pamela Scott Navan (Temporarily closed)
Pamela Scott Newbridge (Temporarily closed)
Pamela Scott Waterford (Temporarily closed)
Pamela Scott Wexford (Temporarily closed)
Pamela Scott Online Store www.pamelascott.com (Open - operating as normal)
Ashley Reeves Stillorgan (Temporarily closed)
Ashley Reeves Rathfarnham (Temporarily closed)
Lisa Perkins Blackrock (Temporarily closed)

As ever, we really appreciate your continued support for our brand and we are here to support you, our customers. We will continue to operate a safe and enjoyable shopping experience for all who visit us, whether that be in our remaining Pamela Scott stores, or online from the comfort of your own home.

On behalf of all the team at Pamela Scott, thank you for being such a loyal customer. Please look after yourselves and your families as we go through these extraordinary and challenging times together and please remember to continue to shop Irish and shop local.

Please note Gift Vouchers, Credit Notes and Loyalty Cards will not be affected by this restructure and will be honoured. 

 

Questions - How Can We Help?

Q. I need to get in contact with Pamela Scott
Send us an email with your query to info@pamelascott.com. We will respond within 48 hrs Monday - Friday.

Q. How do I return an item I bought in one of the closed Pamela Scott stores?

Return to Store:
You can return any item to one of our open stores:

Pamela Scott Athlone, Pamela Scott Castlebar, Pamela Scott Clonmel, Pamela Scott Ennis, Pamela Scott Kilkenny, Pamela Scott Letterkenny, Pamela Scott Midleton, Pamela Scott Mullingar, Pamela Scott Navan, Pamela Scott Newbridge, Pamela Scott Waterford, Pamela Scott Wexford, Ashley Reeves Stillorgan, Ashley Reeves Rathfarnham, Lisa Perkins Blackrock

Our staff will be happy to exchange or refund items if they’re returned along with the original receipt or invoice, are unworn and in the condition they were purchased. Please note we have extended our returns period to 28 days from date of purchase.

Return by Post:
You can return any purchase to us by post at the below address:
Online Returns, Flairline Fashions Ltd., 27/28 Fashion City, Ballymount, Dublin 24, D24 KX58, Ireland 

We will be happy to exchange or refund items if they’re returned along with the original receipt or invoice, are unworn and in the condition, they were purchased.
For further information or questions on returning by post please email info@pamelascott.com
Please note we have extended our returns period to 28 days from date of purchase. 

Q. Where Can I use my Pamela Scott Gift Card?

Remaining Stores:
All our gift vouchers can be used in our remaining stores (Pamela Scott Athlone, Castlebar, Clonmel, Ennis, Kilkenny, Letterkenny, Midleton, Mullingar, Navan, Newbridge, Waterford, Wexford as well as Ashley Reeves Stillorgan, Ashley Reeves Rathfarnham, Lisa Perkins Blackrock). 

Exchange for an E-Voucher and use Online:
If you no longer have a Pamela Scott local store close to you due to the store closures, or if you prefer to shop online, you have the option of exchanging your store Gift Voucher for an E- Gift Voucher, and buy items on our online store www.pamelascott.com instead.

Please contact info@pamelascott.com to arrange for the exchange of your Pamela Scott store voucher for an E-Gift Voucher to be spent on www.pamelascott.com 

Q. I have a Credit Note for Pamela Scott, how can I use this?

Remaining Stores:
Credit Notes can be used in our remaining stores (Pamela Scott Athlone, Castlebar, Clonmel, Ennis, Kilkenny, Letterkenny, Midleton, Mullingar, Navan, Newbridge, Waterford, Wexford as well as Ashley Reeves Stillorgan, Ashley Reeves Rathfarnham, Lisa Perkins Blackrock).

Use Credit Note Online​:
If you no longer have a Pamela Scott local store close to you due to the store closures, you have the option of using your credit note to buy items on our online store www.pamelascott.com instead.
Please contact our Customer Services at info@pamelascott.com to arrange to use your credit note on our online store www.pamelascott.com 

Q. I have paid a deposit in one of the closed Pamela Scott stores, how do I go ahead and make the purchase?
For an item on deposit in an affected store, send us a picture of your receipt via email to info@pamelascott.com where the team will arrange for the item to be sent to you.

Q. I have purchased a Bridesmaid dress from your range. I was hoping to purchase the remaining bridesmaids’ dresses closer to my wedding date?
No problem, you can either purchase the remaining Bridesmaids dresses online at www.pamelascott.com or in the remaining open stores, subject to availability. 

All other FAQS can be found here https://www.pamelascott.com/faq